Privacy Policy for FuturePivots

Effective date: 21 April 2026

This Privacy Policy explains how Future Pivots (“we”, “us”, or “our”) collects, uses, stores, and protects your personal information when you visit or use www.futurepivots.com.au or www.learn.futurepivots.com.au (the “Site”).

Future Pivots (ABN 36891390698) is committed to protecting your privacy and handling your personal information responsibly. This policy outlines how we collect, use, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

We only collect personal information that is reasonably necessary to operate the business.

We may collect personal information necessary to provide our products and services, including:

• Contact details: Name, email, phone number, and shipping/billing address.
• Payment information: Credit card details (processed via secure third-party providers).
• Technical data: IP address, browser type, device information and website usage patterns via cookies.

This helps us understand how our Site is used and improve your experience.

How We Collect Information

We collect data directly from you when you:

• sign up for emails or free resources
• create an account
• purchase a product or service
• contact us
• participate in programs or coaching
• Sign up for our newsletter or marketing
• Contact our customer support team.

This information may include:

• Your name
• Email address
• Phone number
• Address
• Payment details
• Login information

 Purpose of Collection and Use

We use your information to:

• deliver products, services, and digital content
• Process and ship your orders
• process payments and manage purchases
• communicate with you (including support and marketing emails)
• manage your account
• improve our website, offers, and marketing
• analyse website traffic and ad performance
• comply with legal obligations
• Send marketing materials, provided you have opted in.

You can unsubscribe from marketing emails at any time using the link in our emails.

Cookies, pixels, and tracking

We use cookies, pixels, and similar tracking technologies (including Meta/Facebook and Google tools) to:

• understand how people use our Site
• measure advertising performance
• show relevant ads

Cookies may collect information such as pages visited, links clicked, and time spent on the Site.

You can disable cookies in your browser settings, but this may affect how the Site functions.

Who we share your information with - Disclosure to Third Parties

We do not sell or rent your personal information to third parties.

We may share your information with trusted third-party service providers who assist us in operating our business, such as:

• Website and course platform (e.g. Kajabi)
• Payment processors (e.g. Stripe, PayPal, Apple Pay, Afterpay).
• Shipping and logistics partners (e.g. Australia Post, DHL).
• Marketing and analytics tools (e.g. Google Analytics, Meta).
  

We may also disclose information if required by law, to protect our legal rights, or in connection with a business sale or restructure.

Overseas Data Transfer & Storage

Your information may be stored on servers located outside Australia (e.g., cloud storage or third-party apps).

When this happens, we take reasonable steps to ensure your information is handled in a way that is consistent with Australian privacy laws and, where applicable, GDPR requirements.

By using our site, you consent to this transfer. 

How long we keep your information

We keep personal information only for as long as it is needed to provide our services, meet legal obligations, or operate our business.

If information needs to be kept for longer, we will do so only where permitted by law.

Data Security

We take reasonable steps to protect your data from misuse, loss, and unauthorised access or disclosure. This includes using SSL encryption for transactions and restricted access to internal databases. However, no system is 100% secure, and we cannot guarantee absolute security.

Your Rights: Access and Correction

Depending on your location, you may have the right to:

• access and correct the personal information we hold about you
• request deletion of your information
• withdraw your consent for certain uses (such as marketing emails)
• object to certain types of processing

To exercise these rights, please contact us using the details below.

Children’s information

We do not knowingly collect personal information from children under 16 years of age. If we become aware that we have done so, we will delete the information as soon as possible.

Opting out

You can opt out of marketing emails at any time by clicking unsubscribe at the bottom of our emails or updating your email preferences.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The most current version will always be available on this page.

Your continued use of the Site means you accept any updated version.

Contact Us

For any questions, or complaints about this Privacy Policy or how we handle your personal information, please contact:

Business Owner and Data Controller: Jacinta

hello@futurepivots.com.au OR

PO Box 111, Queanbeyan, NSW, 2620

If you are unsatisfied with our response, you may also lodge a complaint with the Office of the Australian Information Commissioner (OAIC).